SL BPO services include Virtual Assistants, Telemarketing, Email marketing and Web and Software Development. Further we have individuals who are capable of Financial Analysis and can undertake projects that require advance Excel skills such as Financial Model building, Sales and Profitability Analysis etc.
Our strength lies in providing a professional service that can be backed with over a decade of experience to clients worldwide. When you hire us you do not just get an outsourced solution that is cheap you actually hire professionals who would deliver you with a comprehensive service at a competitive rate. We guarantee that the service we render would be matched with your expectations and you would be fully satisfied with the job done.
Our Team comprise of professionals from Sales & Marketing and Finance backgrounds. They have worked and obtained qualifications in the USA and UK.
Our skills are
1. Virtual Assistants
2. Telemarketing.
3. Web Developing, Designing, search engine optimization (SEO).
4. email marketing (Database creation, HTML, Text, PDF)
5. Financial Analysis of data on Excel through Financial Model building and other analysis by way of formula and Macro writing, Pivot Tables, List building etc.
We can provide a dedicated professional or teamto undertake above tasks.
Virtual Assistants
SL BPO VA's are proficient in MS Office applications and can provide a range of services that include day to day administrative work such as
** Writing letters and emails.
**Creating presentations.
**Responding to clients,calling customers and suppliers.
**Issuing invoices.
**Conduct internet research and maintain databases.
**Help you organise your work shedule and many more functions.
VA's are capable of conducting analytics on Excel by creating charts and formula writing for sales and other performance analysis. Further deisigning on photoshop and other operational work of technical nature could be undertaken by the VA. Therefore a VA would assist your organisation in multiple departmental functions as a multi-tasking employee.
Web Development
We undertake projects from building a basic website to developing websites that require the use of latest web technologies. SL BPO's web team posses the following capabilities and has provided services to many clients.
**Web Developing
HTML/DHTML
CSS
PHP
JavaScript
Ajax
ExtJs
XML
**Developing & handling Databases
MySQL
SQL Server 2000
Access Database
**Data Communication & Network
Cisco Router & Switch Configuration and Monitoring
Apache and IIS web Server Configuration
LAN/WAN
FTP
Software Development
SL BPO's developers are well versed with your business requirements and their cerativity and talent will help you to transform your business with effective solutions. Our Software Development team has expertise in the following areas.
**C++ Programming
**Java Programming
**UNIX/Linux software development
**Embedded software development
**Database design and consulting
**Application re-engineering and re-factoring
**Creation of distribution packages with application installation
**Packaging and CD cover design
**Manufacturing packaged software
Inbound Call Centres
SL BPO's main engagement with Inbound Call Centres is in customer support and services. We can provide a 24x7 phone answering services to reach out to a wide range of customers and increase customer satisfaction. Industries that will benefit from these services include Banks, Telecom Service Providers, Airline companies and Ticketing Agencies.
Our Inbound Call Centre will carry out the following tasks for you
** Online customer support services
** Billing queries services
** Answering services
** Directory Assistance
** Inbound sales
Our aim is to offer a service that would enhance the effectiveness of your company's sales and marketing efforts. Therefore we concentrate on improving the following key parameters
** Conversion Ratio (for Inbound Sales)
** Average Speed of Answer
** Average Handling Time (includes Talk time and Wrap-up time)
** Abandon Rate
** First Time Resolution (Tech support)
Outbound Call Centres
SL BPO facilitates Outbound Telemarketing campaign for both Business to Business (B2B) and Business to Consumer (B2C) markets. Our experienced and result oriented professional telemarketers are geared to offer a wide range of Outbound Telemarketing services to any industry. Our services could be summed up as follows
** Promote your products or services to generate sales leads
** Set appointments or scheduling
** Conduct market research and surveys
** Email or direct mails follow up
Basically we can do any kind of outbound calling to get the job done for you through cold calling or use warm leads. We want to give you a world-class service and therefore we are committed to improve the following key parameters.
** Sales Per Hour (SPH)
** Calls Per Hour (CPH)
** Conversions
** List Penetration
** Talk Time
Email Marketing
We have our own lists of databases which are kept up-to-date. If your search requires fresh lead generation (if we do not have the database relating to your industry) we will create a new database.
Our email marketing services include,
**Help you with marketing ideas on how to kick start the email marketing project.
**Design an email marketing template on text, PDF or HTML.
**We have our own email software and servers to send bulk emails.
**We can conduct weekly, monthly or seasonal email marketing campaigns with your offers and updates.
**We monitor the response and report you with the progress.
** 'email Blast' services if you just want us to send your in-house emails.
Financial Analysis
SLBPO hires Financial Analysts who have worked for Investment Banks or other finance houses. Therefore we have professionals who are capable of advance financial analysis. These include
**Financial model building that incorporates P&L, Balanced Sheet, Cash flows and forecasts.
** Ratio, KPI calculations and its analysis.
**Sales performance and profitability analysis of Segments or products.
** Tailor made Excel models for small or medium size business to assist them with financial planning.
For further information about our services please contact us on
support@sloutsourcing.com.